We fully understand the importance of personal information to you, we respect and protect your privacy. Please read and understand “Glook User Agreement” (hereinafter referred to as "this Agreement") before using our products (or services). You must agree to all the terms of service of this agreement before you can use the products and services of Glook.
You are committed that you are an adult when you start using this product/service. If you are a minor, your guardian is required to agree to your use of the app and agree to all the applicable terms of application.
This agreement as our promise to protect your personal information will be strictly enforced. I hope that you can feel safe and use our services with confidence.
1. Account registration, login and logout
When you register a Glook account, you need to provide us with the mobile phone number you plan to use, and we will verify whether your identity is valid through the mobile phone number verification service of the operator or by sending a SMS verification code.
After completing the registration, you can use your account to log in to the Glook APP to use the services we provide.
If you wish to cancel your Glook account, you will not be able to use the full range of Glook products and services due to the operation of canceling your Glook account, so please proceed with caution. In order to protect the legitimate rights and interests of you or others, we will determine whether to support your cancellation request based on your use of Glook's products and services. For example, if there are outstanding installments, we cannot support your request immediately.
2.Collection and use of personal information
The information we collect will only be used for the purposes set out in this Agreement. Collect and use your personal information, which will be used for providing and optimizing services to you and protecting your account.
2.1 User Account Information
Personal data that are collected while creating a Glook account may include the information like your email address or mobile phone number. These information helps to activate, manage and get service of Glook. Your nickname, profile picture, country and time zone will be connected to your account so that you can visit our product and service conveniently.
2.2 User Mobile Phone Information
Your phone model, operating system, unique device identifier, Glook application version number, location-related information (such as IP address, GPS location, and Wi-Fi access point that can provide relevant information, Bluetooth etc.) will be collected to enable PUSH notification. And these are very necessary basic information which we have to collect from you.
2.3 Device Information
All the device information will be collected so that you can control them via APP remotely.
2.4 Feedback
In order to implement the online feedback function for the current problems of the Glook application, we need to collect the following information: log information of the application and device and your contact information. The log information of the application and the device includes the device status, the information sensed by the sensor device, the device operation record, and the device number (the unique identifier after the device is registered). The purpose of collecting such information is to facilitate analysis of the current cause of the problem. The purpose of collecting your contact information is for follow-up visits, to find out if the problem is completely resolved, or to contact you and hope that you will supplement the necessary additional information. If you do not provide this type of information, we will not be able to effectively locate and resolve your feedback.
3.How we store your personal information
3.1 Data Storage Location
We only store your personal information for the period necessary for the purposes described in this Agreement and for the time limits set by laws and regulations.
3.2 Data Storage Period
3.2.1 If necessary to achieve the purpose of collecting information, or to comply with applicable laws and regulations or permits, we will retain personal information.
3.2.2 If there is a reasonable reason to believe that retaining personal information does not achieve the purpose of collecting personal information, we will no longer retain personal information or remove the way personal information is associated with a particular individual.
3.2.3 If the information is further processed and archived for the public interest, for the purpose of scientific or historical research purposes or for statistical purposes according to the law of use, even if the purpose of further processing of the information does not match the original purpose, Glook can further retain the data.
3.2.4 For mobile phone local data, when you uninstall the Glook app or clear the Glook app data, the data will be cleared from the phone.
3.2.5 When our products or services cease to operate, we will notify you by push notifications, announcements, etc., and delete your personal information or anonymize within a reasonable period of time.
4.Disclosure of Information
4.1 Disclosure to Third Party Service Providers
4.1.1 Depending on the situation, we will provide certain personal information to partners who cooperate with Glook to provide products and services or to help Glook to market to customers. We will only share personal information with third parties for the purpose of providing or improving our products, services and advertising; we will not share personal information with third parties for the purposes of third party sales, nor will we sell personal information. We are obliged to require the above partners to strictly abide by the confidentiality agreement and the requirements of our information protection policy. We can provide you with the statistical information of your smart terminal in time to the partners of Glook. The above statistical information does not involve personal information such as your name, account number, password, phone number, email, etc.
4.1.2 If our partners expressly disclose to you the information collected and the use of the information, and have obtained your consent, we may disclose your personal information to the three parties according to your permission. For the security of your personal information, we may desensitize or obscure your personal information before disclosing it to third parties.
4.2 Disclosure to Others
Depending on the legal requirements of the government, we may need to disclose your personal information.
In the event of a reorganization, merger or sale, we may transfer all personal information we collect to the relevant third party.
5.How we protect your personal information
5.1 We understand the importance of personal information to you and are committed to keeping your information confidential. To protect the security of your information, we are committed to using a variety of security technologies and supporting management systems to minimize the risk of disclosure, damage, misuse, unauthorized access, unauthorized disclosure and alteration of your information. For example: encrypted transmission via network security layer software (SSL), encrypted storage of information, strict restriction of access to data centers, use of dedicated network channels and network agents.
5.2 We have established a personal information protection responsibility department, established relevant internal control system, and adopted the principle of minimum sufficient authorization for the staff who may come into contact with your information; systematically monitor the behavior of the staff to process your information, and continuously strengthen the promotion of staff training related laws & regulations and privacy & safety standards and security awareness.
6.Your rights
In order to make it easier for you to access, correct and delete your personal information while using the Glook APP, we have provided you with the appropriate operating settings in the product design. You can refer to the guidelines below.
6.1 Access to personal information
6.1.1 You can view the smart device information which you have bound on the ‘Device’ > ‘Settings’ > ‘Device Information’ page, including product name, device model, device ID, firmware version, device power etc.
6.1.3 You can view your account information, the version number of the Glook APP, as well as updates, operating company name and product help and feedback etc. on ‘Menu’ page.
6.2 Delete personal information
6.2.1 You can delete the smart device information which you have bound by clicking ‘Unbind Device’ on the ‘Device’ > ‘Settings’ page.
6.2.2 You can delete your Glook APP account on the ‘Profile’ information page, then we will clean your account and all the associated device information, including the device information you shared to your friends.
6.3 Update personal information
6.3.1 You can change some of the information about the devices which you have bound on the ‘Device’ > ‘Settings’ page.
6.3.2 You can change your account information on the ‘Profile’ information page, including user’s profile picture, username, account password, mobile number.
7.Minor personal information protection
We value the protection of personal information of minors. If you are a minor, please use our services or provide us with information after your legal guardian carefully read this privacy agreement and also obtain the consent of your legal guardian.
8.Scope of the privacy policy
This agreement applies to all products and services of Glook.
9.Changes and revisions of the privacy policy
We reserves the rights to update this agreement in due course. When the agreement changes, we will show you the changed agreement through the pop-up window. If you continue to use the Glook APP and our services after the renewal of this agreement, which means you have fully read, understood and accepted the updated agreement and are willing to be bound by the updated agreement.
This Agreement is effective as of the date of the update.
Last updated date: May 10, 2023